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Help centre

Frequently asked questions

Quick answers on booking, WE-ARC difficulty, safety, life on the trail, and more — so you can plan your adventure with confidence.

28 questions answered

WE-ARC framework

Understand trek difficulty ratings

Why Trekaholics

Safety, teams, and our approach

Contact us

Questions, feedback, or trip planning

Booking & payments

How to book, pay, and manage your trek online.

We have one of the simplest and most straightforward booking processes. Follow the mentioned steps, and you'll be done within minutes:

  1. Click on the trek you want to book.
  2. Read all the details in brief & click on 'Book Now'.
  3. Login or sign up if you don't have an account.
  4. Once logged in, the trek will reflect in your account.
  5. Select add-ons if any & then click 'Confirm'.
  6. You will receive an auto-generated email with a Unique Booking ID.
  7. Shortly, you'll receive instructions regarding the payment with your Booking ID.

Note: We never ask for payments without mentioning the Unique Booking ID.

After you have confirmed the booking for a trek/expedition, we will send you instructions via registered email mentioning the Unique Booking ID. You'll have options to make payment via UPI or direct bank transfer using NEFT/IMPS.

Visit the Trekaholics website, click on Login or Sign Up, and follow the on-screen instructions to create or access your account.

  1. Login to your account using your ID & Password.
  2. Navigate to your Profile.
  3. View upcoming treks or past trek history.

Details will be shared via registered email, and updates will be sent through WhatsApp from our official number.

Yes! Please email us at support@trekaholics.com for detailed information on customized treks.

Difficulty & WE-ARC

Choosing the right trek for your fitness and experience.

We at Trekaholics have designed a parameterized system to define the difficulty level of any trek/expedition called WE-ARC. Every trek has a WE-ARC mentioned depicting the difficulty based on parameters like Weather, Exposure, Altitude, Crowd on the trail, and others.

Although the WE-ARC is unique, to understand or relate, consider WE-ARC 1 being the start of Easy, gradually rising to WE-ARC 10 being Extreme.

Treks are physically demanding. Participants should engage in regular exercise, yoga, walking, or running, with BMI in the normal range.

No certification is required. However, we teach basics, manners, and discipline during the trek.

Yes, with caution. Contact us for more guidance.

Safety & support

Our team, emergency readiness, and what to expect on the ground.

We will let you decide on the safety aspects. For that, please read about our approach on the Why Trekaholics page.
  1. Support staff & cooking staff are always available during the trek.
  2. Trek leaders are certified in Basic Life Support & Wilderness First Responder.
  3. Equipped with medical kits & portable oxygen cylinders.
  4. Rescue-qualified team for emergency response.
  1. Staff members and trek leaders are handpicked.
  2. Trek leaders have a minimum of Advanced Mountaineering Course certification.
  3. Leaders are well-versed with terrain & trained for safe adventures.

Our group size is between 12-14 participants, with a maximum of 15 per trek/expedition for the best experience.

Family members can contact our official email or phone, and messages will be relayed to the team.

On the trail

Food, gear, accommodation, and daily life during your trek.

We serve hygienic and nutritious food items. All food served is freshly cooked, vegetarian, and tailored to participants' dietary requirements.

We follow strict hygiene protocols. You can request to visit the kitchen if needed.

Check the 'Things to Carry' section for the specific trek. Details will also be shared via email.

We provide high-quality dome tents and sleeping bags resistant to low temperatures (as low as -10°C).

We use dry pit systems with eco-friendly setups. Participants are required to use toilet paper instead of water.

No. We encourage participants to carry power banks for their devices.

No additional payments are required unless purchasing items from local shops.

About Trekaholics

Values, pricing, sustainability, and getting in touch.

We prioritize quality, safety, offbeat trails, and raw experiences over price competition.

We follow eco-friendly practices, including recycling, minimizing plastic use, and regenerating natural habitats.

A feedback form will be shared after the adventure. Alternatively, contact us via email or phone.

Community & careers

Volunteering, photography, and contributing to the trail.

Yes, enthusiasts can volunteer to experience day-to-day responsibilities. Certified mountaineers can apply via support@trekaholics.com.

We welcome photographers and videographers. Contact us at support@trekaholics.com for details.

Still have questions?

Couldn't find what you were looking for? Our team is happy to help with trek selection, bookings, or anything else before you hit the trail.

Contact usBrowse treks